Refund & Return Policy

📜 Refund & Return Policy

Effective Date: February 6, 2026
Website: https://bhairavbhaktipeeth.in.net

1. General Policy

All items offered through our Sacred Shop are spiritual, consecrated, and energized, especially on the auspicious day of Kaal Ashtami.

All purchases are final and non-refundable.

Buying from Bhairav Bhakti Peeth is not mere commerce — it is participation in seva and the sacred work of Dharma. Each item involves ritual preparation, energization, and sacred handling, and therefore cannot be treated as ordinary commercial goods.

Dispatch Schedule

  • Orders are dispatched twice a month, after every Kaal Ashtami.

  • If energized items are already available in stock, dispatch may be done earlier without unnecessary delay.

2. Cash on Delivery (COD) Policy

We offer Partial Cash on Delivery (COD) under the following conditions:

  • Flat 30% advance payment is mandatory at the time of order placement.

  • COD service fee: ₹99 (non-refundable).

  • The remaining amount must be paid at the time of delivery.

Important COD Terms

  • If the order is not received, refused, returned, or cancelled by the customer at any stage after dispatch:

    • ❌ No amount will be refunded, including:

      • 30% advance payment

      • COD fee

      • Shipping or processing charges

This is due to costs already incurred for consecration, ritual work, packaging, and logistics.

3. Exceptions — When Refunds or Returns Are Allowed

Refunds or returns are accepted only in the following genuine cases, subject to verification and approval.

a) Damaged or Defective Product Received

(Only due to shipping or packaging issues)

  • A replacement with the same item will be provided.

  • If the same item is unavailable, a refund will be issued.

  • Refund or replacement will be processed only after the returned item is received and passes quality checks.

  • Turnaround Time (TAT): 7–10 working days

b) Incorrect Item Delivered

(Item received is different from what was ordered)

  • A replacement with the correct item only will be provided.

  • ❌ No refund will be provided on customer request if the correct item is available.

  • Full refund will be issued only if we are unable to fulfill the correct item.

  • Refund (if applicable) will be processed only after:

    • The wrongly delivered item is returned, and

    • It passes internal quality and verification checks.

  • Turnaround Time (TAT): 7–10 working days

c) Duplicate Payment

(Customer charged more than once for the same order)

  • Refund will be issued after:

    • Submission of valid proof

    • Internal verification and investigation

  • Turnaround Time (TAT): 7–10 working days

🚫 Refunds or returns will NOT be accepted for any other reasons, including:

  • Change of mind

  • Wrong size or variant selected by customer

  • Personal dissatisfaction

  • Delay expectations

  • Non-receipt due to customer unavailability

4. Mandatory Proof — Unboxing Video

For all claims related to damaged, defective, or incorrect items, the following is mandatory:

  • An unedited, uncut, and continuous unboxing video

  • The video must clearly show:

    • Sealed package

    • Opening of the parcel

    • Product condition

🚫 The following will not be accepted:

  • Edited or trimmed videos

  • Partial recordings

  • Photos only

Claims without proper video proof will be rejected without exception.

5. Refund Request Timeline

  • All claims must be raised within 7 days of delivery.

  • Requests received after 7 days will not be entertained.

  • Refunds or returns for reasons other than those listed above are strictly prohibited.

6. Refund Processing

If a refund is approved:

  • Refunds will be processed via:

    • Razorpay (original payment method), or

    • NEFT / Bank transfer to the buyer’s verified account

  • Refunds via UPI, wallets, or card reversals outside Razorpay will be processed only if the original payment was made through those methods.

  • Payment gateway charges, COD fees, and processing charges are non-refundable and may be deducted.

7. Cancellation Policy

Orders cancelled within 24 hours of placing the order:

  • ✅ 100% refund

  • ❌ No partial or full COD fees will be refunded

Orders cancelled after 24 hours of placing the order:

  • ✅ 50% refund only

  • ❌ No partial or full COD fees will be refunded

  • ❌ Processing charges are non-refundable

Orders cancelled after dispatch:

  • ❌ No refund will be issued under any circumstances

8. Contact for Refunds & Returns

To raise a request, email us at:

📧 seva@bhairavbhaktipeeth.in.net
📧 support@bhairavbhaktipeeth.in.net

Please include:

  • Order ID

  • Proof of payment

  • Mandatory unboxing video (where applicable)

⚠️ Final Note

Every purchase from Bhairav Bhakti Peeth is a voluntary act of seva in support of Dharma.

Refunds and returns are honored only in genuine, verified cases, while maintaining full respect for the sanctity of consecrated items.

“What is offered to Bhairava is sacred. Handle with Shraddha (faith and reverence).” 🔱